Terms of use

Last updated: 20th January 2026

These Terms of Use ("Terms") apply to your use of the Dozey website and the Dozey web app (together, the "Services"). By accessing or using Dozey, you agree to be bound by these Terms. If you do not agree, you should not use the Services.

1. About Dozey®

Dozey is a wellbeing and bedtime support tool designed to help parents and carers support calmer evenings and sleep routines for children. Dozey provides computer-generated content, stories, meditations, mindfulness exercises, and related content intended to support relaxation and emotional wellbeing. Dozey is operated by:

  • Dozey Limited
  • Company number: 16591011
  • Registered office: Suite A, 82 James Carter Road, Bury St. Edmunds, England, IP28 7DE
  • Email: hello@dozeyapp.com

2. Who Can Use Dozey

  • Dozey is intended for use by adults (parents or carers aged 18 or over).
  • Children may engage with Dozey content only with adult supervision and parental consent.
  • By using the Services, you confirm that you are at least 18 years old and legally able to agree to these Terms.
  • By using Dozey, you acknowledge and accept that some or all content is automatically generated.
  • You are solely responsible for ensuring that any child in your care uses Dozey appropriately and safely.

3. Important Disclaimers

Not Medical or Therapeutic Advice

Dozey is not a medical device and does not provide medical, diagnostic, therapeutic, or psychological advice. Dozey does not replace professional medical or mental health support. If you have concerns about your child's physical or mental health, you should seek advice from a qualified professional. Dozey is not intended for use in emergencies or crisis situations, and should not be used where a child or adult may be at risk of harm; in such cases, you should seek immediate support from emergency services, your GP, NHS 111, or other appropriate professional services.

No Guarantees

Every child is different. Dozey does not guarantee specific outcomes, including improved sleep, emotional regulation, or behaviour.

Use at Your Discretion

You remain fully responsible for your child's wellbeing and care at all times. You should stop using Dozey immediately if it causes distress to you or your child.

AI-generated content

Dozey uses computer-generated content, including artificial intelligence and machine-learning technologies, to create computer-generated personalised bedtime stories, meditations and calming exercises based on information provided by you. Content generated by Dozey is created automatically and is not reviewed or approved by a human prior to delivery to you.

Limitations of AI-generated content

You acknowledge that content generated by Dozey may be inaccurate, incomplete, inappropriate for your specific circumstances, or may not meet your expectations. Dozey Limited does not guarantee that AI-generated content will be suitable, effective, or appropriate for you or your child, and you agree that use of such content is at your own discretion and risk.

Responsibility for children

Dozey is intended to be used by adults. Where the Services are used in connection with a child, you confirm that you are the child’s parent or legal guardian and that you remain solely responsible for the child’s wellbeing, safety, and supervision at all times. You agree to stop using the Services immediately if you believe the content is causing distress to you or your child and to seek appropriate professional support if you have concerns about your child’s mental health or wellbeing.

4. How You May Use Dozey

You agree to use Dozey:

  • Only for lawful purposes
  • In a way that does not harm, distress, or exploit others
  • In accordance with these Terms
  • For personal, non-commercial use only

You Must Not:

  • Misuse or interfere with the Services
  • Attempt to access systems or data you are not authorised to access
  • Use Dozey in a way that suggests it provides medical or professional advice
  • Copy, resell, or commercially exploit the Services or content without permission
  • Use automated systems (bots, scrapers) to access the Services
  • Reverse engineer, decompile, or attempt to extract source code
  • Remove or alter any copyright, trademark, or other proprietary notices

5. Accounts and Access

If the Services require account access:

  • You are responsible for keeping your login details secure and confidential
  • You are responsible for all activity carried out under your account
  • You must notify us immediately if you suspect unauthorised access
  • You must provide accurate and complete registration information
  • You must not share your account with others
  • Dozey may suspend or terminate access if these Terms are breached

Account Termination

By You: You may close your account at any time by contacting us at hello@dozeyapp.com. By Us: We reserve the right to suspend or terminate your account immediately if you breach these Terms, engage in fraudulent activity, or if we believe continued access poses a risk to the Services or other users. Upon termination, your right to access the Services will cease immediately.

6. Subscription and Payment Terms

  • Subscription fees are charged in advance on a [monthly/annual] basis
  • All fees are non-refundable except as required by law
  • We may change pricing with reasonable notice
  • You authorise us to charge your chosen payment method
  • Subscriptions automatically renew unless cancelled before the renewal date
  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of the current billing period

7. Content and Intellectual Property

All content provided through Dozey, including text, audio, computer-generated content, stories, meditations, images, branding, software, and the Dozey character, is owned by or licensed to Dozey Limited and is protected by copyright, registered trademark, and other intellectual property laws.

“Dozey” is a registered trademark of Dozey Limited in the United Kingdom. All other trademarks, logos, service marks, and trade names used in the Services are the property of Dozey Limited or its licensors. Nothing in these Terms grants you any right to use Dozey’s trademarks without our prior written consent.

Your Limited License

You may use Dozey content for personal, non-commercial use only, strictly within the Services. You Must Not:

  • Copy, reproduce, distribute, or modify content
  • Use content outside the Services without written permission
  • Create derivative works based on our content
  • Use our content for commercial purposes
  • Remove any proprietary notices from content

User-Generated Content

If you submit feedback, suggestions, reviews, or other content to Dozey:

  • You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content
  • You confirm that you have the right to submit the content
  • You will not submit content that is unlawful, abusive, defamatory, or infringes third-party rights
  • We reserve the right to remove any user content at our discretion

The Services may contain links to third-party websites, services, or resources. We do not control or endorse these third parties and are not responsible for their content, privacy practices, or terms of use. Your use of third-party services is at your own risk and subject to their terms and conditions.

9. Availability and Changes

Dozey reserves the right to:

  • Change, update, or remove parts of the Services at any time
  • Suspend or discontinue the Services (temporarily or permanently) with or without notice
  • Modify these Terms as described in Section 12 We do not guarantee that the Services will always be available, error-free, secure, or uninterrupted. We will make reasonable efforts to notify you of significant changes or discontinuation where practical.

10. Limitation of Liability

To the fullest extent permitted by law:

  • The Services are provided "as is" without warranties of any kind, express or implied
  • Dozey is not liable for any indirect, incidental, consequential, special, or punitive damages
  • Dozey is not liable for loss of profits, revenue, data, or business opportunities
  • Dozey is not liable for any loss arising from reliance on the Services
  • Use of Dozey is at your own risk
  • Our total liability to you for all claims arising from your use of the Services shall not exceed the amount you paid to Dozey in the 12 months preceding the claim

    • Exceptions Nothing in these Terms limits or excludes liability for:

    • Death or personal injury caused by negligence
    • Fraud or fraudulent misrepresentation
    • Any liability that cannot be excluded or limited under UK law

    11. Indemnification

    You agree to indemnify, defend, and hold harmless Dozey Limited, its directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

    • Your use or misuse of the Services
    • Your breach of these Terms
    • Your violation of any law or third-party rights
    • Any content you submit to the Services

    12. Privacy and Data Protection

    Your use of Dozey is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal data in accordance with UK GDPR and Data Protection Act 2018. By using the Services, you consent to our data practices as described in the Privacy Policy.

    13. Changes to These Terms

    We may update these Terms from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The most recent version will always be available on the website or within the app, with the "Last updated" date shown at the top. Notice of Material Changes: We will provide reasonable notice of material changes by email (if you have provided one) or through a prominent notice in the Services. By continuing to use Dozey after changes take effect, you agree to be bound by the updated Terms. If you do not agree to the changes, you should stop using the Services.

    14. Force Majeure

    We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, internet or utility failures, or government restrictions.

    15. Severability

    If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

    16. Waiver

    Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

    17. Entire Agreement

    These Terms, together with our Privacy Policy, constitute the entire agreement between you and Dozey regarding the Services and supersede any prior agreements.

    18. Assignment

    You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to a third party in connection with a merger, acquisition, or sale of assets, with notice to you.

    19. Dispute Resolution

    Informal Resolution

    Before initiating formal proceedings, we encourage you to contact us at hello@dozeyapp.com to discuss any concerns. We will make reasonable efforts to resolve disputes informally.

    Governing Law and Jurisdiction

    These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    20. Contact Us

    If you have questions, concerns, or complaints about these Terms, please contact us:

    Email: hello@dozeyapp.com

    Address: Suite A, 82 James Carter Road, Bury St. Edmunds, England, IP28 7DE

    We aim to respond to all enquiries within 5-10 business days. By using Dozey, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.